The DarDoc Care Team can help with service questions, booking support, payment issues, schedule changes, caregiver concerns, invoices, and understanding what happens next.
Support is available from 7:30 AM to 10:30 PM UAE time, seven days a week.
Contact options
You can contact DarDoc through:
WhatsApp from the relevant service page
Toll-free telephone: +971 800 DARDOCTOR
Email: [email protected]
The support or messaging option available in the relevant DarDoc journey
For privacy and faster handling, contact DarDoc using the telephone number or email associated with the booking when possible.
What to include
Send:
Your name
Booking reference
Care recipient’s name
Service
Date and time
Short description of the issue
The outcome you need
For payment questions, include the payment time, amount, and receipt. Do not send complete card details or a card PIN.
Booking and availability questions
Tell us:
Service
City and area
Preferred date
Preferred time
Who the care is for
Whether the need is one-time or ongoing
This gives the team enough information to check the correct service.
Home Nursing questions
For Newborn Care or Adult and Elderly Care, contact the Care Team about:
Starting a care plan
Caregiver matching
Profile questions
Payment
Schedule or address changes
Replacement requests
Subscription renewal
Cancellation
Concerns about service quality
Do not arrange schedule changes or payment directly with a caregiver.
Complaints and safety concerns
Explain exactly what happened and whether anyone is currently at risk.
If possible, provide:
Professional’s name
Date and time
Location
What was expected
What occurred
Any relevant evidence
The team may need time to review records and speak with the people involved. If there is immediate danger, use emergency services first.
DarDoc is not an emergency service
Do not wait for a DarDoc reply when someone may be experiencing a life-threatening emergency.
Seek urgent medical help for symptoms such as:
Severe breathing difficulty
Chest pain
Loss of consciousness
Signs of stroke
A seizure
Uncontrolled bleeding
Severe allergic reaction
A baby becoming blue, grey, unusually difficult to wake, or seriously unwell
Use the official UAE emergency service appropriate to the situation.
Outside support hours
Messages received outside DarDoc support hours may be reviewed when the team returns.
If the matter cannot safely wait, contact an appropriate 24-hour healthcare provider or emergency service. Do not rely on a queued support message for urgent medical care.
We would rather you ask
If you do not understand a price, booking status, preparation instruction, subscription renewal, or care arrangement, ask before proceeding.
Good support is not only about resolving problems after they happen. It is also about making sure you feel informed enough to make the right decision before you book.