How DarDoc pricing, payments, invoices, and insurance reimbursement work

DarDoc prices depend on the service, location, schedule, professional requirements, and whether the booking is one-time or recurring. The price shown for your individual booking is more reliable than a general price quoted elsewhere.

Use the live DarDoc service or booking page whenever possible.

Prices copied into messages, screenshots, social posts, or older articles can become outdated. If you are arranging Home Nursing, the DarDoc Care Team will prepare the relevant care plan and explain the current price before payment.

Ask for clarification if you do not understand:

A paid booking is confirmed only after the required payment succeeds.

Opening a payment link, entering card details, or seeing a pending bank notification does not always mean payment completed.

For Home Nursing, payment must be completed before a caregiver is dispatched. The team cannot guarantee a caregiver or schedule while payment remains outstanding.

Newborn Care and Adult and Elderly Care payments use Stripe.

The payment link is associated with the individual care plan. Check that the recipient, schedule, and amount are correct before paying.

Never send money directly to a caregiver. Caregivers cannot confirm bookings, change prices, collect subscription payments, or issue official refunds.

A one-time booking covers the agreed service period and does not renew automatically.

For longer arrangements, contact the DarDoc Care Team. The team can build an appropriate plan and explain the pricing rather than forcing the request into a short standard booking.

Home Nursing subscriptions use 28-day billing cycles and renew automatically unless cancellation has been arranged according to the applicable terms.

Before activating a subscription, review:

If you need care for several cycles or want a longer-term arrangement, speak with the DarDoc Care Team for pricing based on the required schedule.

A card payment can fail because of:

If a payment fails, confirm the reason with your bank and try the approved DarDoc payment journey again. Do not create multiple bookings for the same service unless the Care Team asks you to.

For a subscription renewal, failed payment can interrupt the next care cycle and may affect the continued availability of the assigned caregiver.

DarDoc can provide documentation for completed payments.

Check that your name, service, amount, and contact information are correct. If an invoice needs an eligible correction, contact the DarDoc Care Team with the booking reference.

DarDoc does not currently bill insurance providers directly and cannot guarantee reimbursement.

Some services may qualify for full or partial reimbursement under a customer’s private insurance plan. This depends entirely on the insurer, policy, medical necessity requirements, network rules, and documentation.

Before booking, ask your insurer:

You may request a detailed DarDoc invoice to submit yourself.

Eligibility for a refund or booking credit depends on the service, timing, reason, and applicable terms.

Do not assume every cancellation creates a cash refund. Some eligible cancellations may be handled through DarDoc Wallet Credit, while cash-refund deductions or other conditions may apply.

Contact the DarDoc Care Team before cancelling if you want to understand the financial effect.

Use only a payment journey provided through an official DarDoc channel.

DarDoc will not ask you to:

If a payment request feels unusual, pause and contact DarDoc through the official details on dardoc.com.