Once your DarDoc booking is confirmed, the next steps depend on the service. You should receive enough information to understand what you booked, when it will happen, and whether you need to prepare anything.
Confirmation means the required payment succeeded
For a paid DarDoc booking, confirmation normally follows successful payment.
For Home Nursing, the care plan must also have the required caregiver arrangement. Payment is important because a caregiver is not dispatched and the service is not guaranteed while payment remains incomplete.
If you only opened a checkout page or attempted payment, do not assume the booking is confirmed.
Check your booking details
Review:
Customer or care-recipient name
Service name
Date
Time
Address
Contact number
Professional or caregiver information when provided
Preparation instructions
Amount paid
Subscription status when applicable
Contact DarDoc immediately if a key detail is wrong.
For an at-home appointment
DarDoc or the assigned professional may need:
Building access instructions
Parking information
Unit, villa, office, or hotel-room details
A working telephone number
A suitable space for the service
Identification or clinical documents
Keep your telephone nearby before the scheduled time in case the team needs help reaching you.
For Newborn Care
Before the first shift, the DarDoc Care Team prepares the caregiver using the information you have shared.
This may include:
The baby’s age
Feeding method and routine
Sleep and soothing preferences
Relevant medical notes
Household expectations
Shift times
Parent priorities
The first day is also a chance for the family and caregiver to learn how to work together. Explain where supplies are kept, how you prefer updates, and what matters most to your household.
For a Blood Test
Follow the instructions attached to the selected test. Some profiles require fasting, hydration, or timing considerations.
Have your Emirates ID or passport available when required. Tell the professional if you were unable to follow the preparation instructions.
For IV Therapy
Complete all required suitability information honestly. Tell the team about changes to your health, medications, pregnancy status, recent procedures, or symptoms before the appointment.
An IV appointment should not go ahead merely because it was paid for if the clinician decides it is not appropriate.
For an online consultation
Check your connection, keep your phone charged, and join from a private place where you can discuss your health comfortably.
Have your medication list, recent results, and questions ready. The doctor may need to verify your identity.
If the professional is delayed
Small timing changes can happen because of traffic, building access, or the needs of a previous customer.
For Home Nursing, the published standard arrival tolerance is 20 minutes before or after the scheduled start time. If a delay goes beyond that range, contact the DarDoc Care Team for an update.
If your plans change
Contact DarDoc as early as possible. Changes are subject to availability and the terms of the service.
Do not arrange schedule, address, payment, or cancellation changes directly with a caregiver or visiting professional. The Care Team needs to update the booking properly.
After the service
The next step may include results, a follow-up consultation, another appointment, subscription continuation, an invoice, or no further action.
If you are uncertain, ask:
Is any result or document still pending?
Do I need to book a follow-up?
Is this a recurring service?
Will I be charged again?
Who should I contact if I have a concern?
Clear expectations are part of good care. You should not have to guess what happens next.