What happens on caregiver off-days, leave, or illness?

Caregivers need scheduled rest, may become unwell, and may take approved leave. Planning for those periods is part of maintaining a dependable care service.

Your recurring schedule should make the caregiver’s regular working days clear. If you need care on an off-day, ask DarDoc in advance. Do not arrange it privately with the caregiver.

When leave is known in advance, the Care Team can discuss temporary cover or schedule adjustments.

DarDoc may have less notice when a caregiver becomes unwell or faces an emergency. The team will check available cover and update you.

Every replacement assigned to Newborn Care must meet DarDoc’s core service standards. She is female, directly employed by DarDoc, NICU-trained, BLS-certified, medically tested, and has at least two years of newborn experience.

The replacement still needs a clear handover about your baby and home.

Do not pay a caregiver directly or create a private side arrangement for additional hours. Contact the Care Team so the schedule, payment, cover, and responsibility remain properly recorded.

Keep a short, current care summary that another DarDoc caregiver can understand. Include the baby’s routine, important instructions, parent contacts, supplies, and any recent change.

This does not replace a direct handover, but it reduces the risk of relying on memory during an unexpected change.

The Care Team should tell you what can and cannot be arranged. Depending on availability, you may be able to adjust the shift or discuss another option.

DarDoc should not place an unsuitable person merely to fill a schedule. The caregiver still needs to meet the service standards and be appropriate for the disclosed requirement.