The booking journey depends on the service, but the basic goal is consistent: DarDoc needs to understand what you need, confirm that it can be delivered safely and practically, show you the relevant price, and give you a clear confirmation.
Step 1: Choose your service
Browse dardoc.com and select the service that most closely matches your need.
If you are unsure, contact the DarDoc Care Team before paying. A short conversation can prevent you from choosing the wrong service or appointment type.
Step 2: Tell us who the service is for
Provide accurate information about the person receiving care.
Depending on the service, this can include:
Full name
Date of birth
Mobile number
Email address
Identification information
Service address
Relevant health information
Current medications or allergies
Parent or guardian details for a minor
DarDoc uses this information to organise the booking and support safe service delivery.
Step 3: Select or discuss the appointment
Some services allow you to choose an available slot online. Other services require the Care Team to build the arrangement with you.
For Home Nursing, tell us:
The type of care you need
The recipient’s age and needs
Your city and area
The proposed start date
Preferred days
Hours per day
Preferred start time
Whether you need one-time or recurring care
The team will check feasibility and professional availability.
Step 4: Complete any required assessment
Clinical services may require an assessment, health questionnaire, identity check, consultation, or professional review.
Answer accurately. Leaving out an allergy, medication, condition, pregnancy, recent procedure, or relevant symptom can affect whether a service is suitable.
An assessment does not guarantee that a treatment will be prescribed or delivered. The licensed professional responsible for the clinical decision may recommend another option.
Step 5: Review the details
Before paying, check:
Service name
Care recipient
Address
Date and time
Number of days or sessions
Shift duration
Price and currency
Subscription or one-time status
Renewal information
Cancellation terms
Ask if anything is unclear. It is easier to correct a detail before payment than after a professional has been assigned.
Step 6: Pay through the provided checkout
Use the payment page connected to your DarDoc booking.
Home Nursing payments are completed through a Stripe-hosted checkout linked to the individual care plan. A caregiver is not dispatched and a booking is not guaranteed until the required payment succeeds.
Do not send payment directly to a caregiver or professional.
Step 7: Wait for confirmation
A payment attempt is not the same as a confirmed booking.
Your confirmation should show or communicate the relevant service details. If payment was deducted but you did not receive confirmation, contact the DarDoc Care Team and provide the booking reference and payment receipt.
Step 8: Prepare for the service
Read the preparation instructions for your service.
Preparation may include fasting, hydration, having identification ready, sharing building access instructions, preparing a suitable space, or giving the team updated health information.
Need help?
Contact DarDoc before completing payment if the service, price, person, address, or schedule does not look right. The team would rather correct the booking early than leave you with an experience that does not match what you expected.