The DarDoc story: Why we built healthcare that comes to you

DarDoc did not begin with a plan to build another directory of healthcare services. It began with a personal question: why was arranging dependable healthcare at home still so difficult?

Before DarDoc existed, co-founder Keswin Suresh needed nurses to help administer treatment at home for an autoimmune or auto-inflammatory condition. The experience showed him how much of home healthcare still depended on telephone calls, manual coordination, inconsistent scheduling, and limited visibility for the patient.

The problem was not that the UAE lacked capable healthcare professionals. The problem was the journey around the care. Finding the right professional, confirming availability, coordinating the visit, keeping information organised, and knowing what would happen next could be unnecessarily difficult.

In a 2022 interview with the Abu Dhabi SME Hub, Keswin described the practical failures behind that frustration, including poor punctuality, limited understanding of his condition, and incomplete patient notes. The interview also described a wider home-healthcare market in which service quality and prices could vary significantly.

Keswin brought the idea to Samer Masri, an experienced healthcare entrepreneur. Samer understood the problem personally. He had experienced the difficulty of arranging and monitoring care for his late mother while being physically far away.

The National’s profile of DarDoc and Entrepreneur Middle East’s company feature both document how those experiences led to the company’s creation.

Home healthcare is deeply human, but the work behind it is operationally complex.

A single visit can involve a customer, a care recipient, an address, a professional, a schedule, clinical information, travel time, availability, payment, and follow-up. Longer-term care adds recurring schedules, leave coverage, renewals, replacements, and changing family needs.

DarDoc’s founders believed technology could make this coordination more reliable without making the care itself feel impersonal.

That distinction still matters. Technology should reduce uncertainty and administrative effort. It should help the right person arrive with the right information at the right time. It should not replace the warmth, judgment, and communication expected from people delivering healthcare.

DarDoc launched in 2021 and grew within the UAE’s health and technology ecosystem.

The company has been connected with:

In 2023, the Abu Dhabi Media Office included DarDoc among startups participating in Department of Health Abu Dhabi Innovation Week. The same year, Forbes Middle East recognised Keswin Suresh in its Science and Technology 30 Under 30 list.

These milestones are part of DarDoc’s history, but the most meaningful measure remains whether a customer feels informed, supported, and cared for.

DarDoc began with a strong focus on home healthcare. Over time, the platform expanded to serve more of the needs that can be handled safely at home or online.

Today, customers may come to DarDoc for Newborn Care, Adult and Elderly Care, Blood Tests, IV Therapy, Weight Loss, Peptides, or selected wellness and skincare needs.

The service journeys are not identical. A newborn care plan requires a detailed family conversation and a caregiver match. A blood test requires the correct profile, preparation instructions, sample collection, and laboratory processing. A physician-led treatment programme requires clinical assessment and ongoing medical oversight.

What connects them is the belief that healthcare can be more accessible when the service is designed around the customer’s actual life.

That expansion has also appeared in more recent independent coverage. In September 2025, Khaleej Times included DarDoc in its reporting on physician-supervised GLP-1 treatment in the UAE. The article described a virtual care journey supported by consultations, home services, and follow-up. It is one example of how DarDoc’s original home-care focus developed into a broader model that connects online clinical care with services delivered at home.

DarDoc’s work focuses on several recurring problems:

DarDoc will not be the right answer for every healthcare need. Emergencies and conditions requiring hospital facilities should be handled by the appropriate emergency or hospital service. When care can safely happen at home or online, DarDoc aims to make that experience simpler and more human.

“Dar” means home in Arabic. The name is a reminder of the original idea: healthcare should be able to meet people where they are.

For some customers, that means a caregiver supporting a newborn through the night. For others, it means a blood sample collected before work, an online physician consultation, or support for an older parent in familiar surroundings.

The service may change, but the promise behind the name stays the same: care should feel closer.