Professional standards matter, but so do communication, trust, and household fit.
If the match does not feel right, contact the DarDoc Care Team. You are allowed to raise a concern without waiting for a serious incident.
Tell us what is not working
Specific feedback helps:
Communication style
Difficulty following the agreed routine
Punctuality
Household boundaries
Language
Care expectations
Baby-related handling concerns
A change in the type of support needed
What DarDoc may do
Depending on the issue, the team may:
Clarify expectations
Review the care plan
Speak with the caregiver
Arrange closer follow-up
Propose a temporary or permanent replacement
Escalate a safety or conduct concern
Immediate safety concerns
If you believe the baby is at immediate risk, take control of the situation and seek appropriate urgent help. Then contact DarDoc with a clear account of what happened.
A replacement is not a personal failure
Sometimes two capable people are not the right fit for each other. The purpose of matching is to support the family, and it is reasonable to ask for review when the arrangement is not working.
Give feedback that can be acted on
Instead of saying only that the arrangement feels wrong, describe a specific moment, the agreed expectation, and what you would like to happen differently.
For example, explain that you asked to be woken before a feed but were not contacted, or that a household boundary was discussed but not followed. Specific feedback helps DarDoc distinguish a correctable misunderstanding from a deeper mismatch.
Do not manage serious concerns privately
For safety, conduct, or repeated performance concerns, contact DarDoc even if you have already spoken with the caregiver. The organisation responsible for the service needs the opportunity to review what happened.