Lifestyle Rx gives you one connected care journey, but different questions still belong with different people. Sending the question to the right team helps you get a faster and safer answer.
Contact the DarDoc Care Team for
Appointment scheduling or rescheduling
Help finding an assessment, order, or billing link
Questions about membership status or renewal
Delivery updates
Invoice requests
Account access problems
A concern about the service experience
Contact the clinical team for
New or changing symptoms
Side effects
Questions about a treatment decision
Questions about whether to continue, pause, or change medication
Concerns about interactions, allergies, or another medical condition
Interpretation of a result in the context of your care
The Care Team can route a request, but it cannot diagnose, prescribe, or tell you to ignore a clinical instruction.
What information should I include?
Your full name and registered phone number
A brief description of what happened
The relevant appointment, order, or invoice reference
When the issue started
Screenshots that do not expose full card details or sensitive information unnecessarily
The best way and time to contact you
When should I seek urgent help?
Lifestyle Rx is not an emergency service. For severe symptoms, difficulty breathing, chest pain, signs of stroke, loss of consciousness, a severe allergic reaction, or another medical emergency, call 998 or go to the nearest emergency department.
How to reach us
Use the support option in your DarDoc account or open WhatsApp with the DarDoc Care Team. Support is available during DarDoc operating hours.