DarDoc’s Skincare range is sold through the live store and delivered subject to product availability and service coverage. Review the item, size, shade, quantity, amount, and address before paying.
Before placing your order
Confirm the exact product and size
Review ingredients and allergens
Check the selected foundation shade
Use the live page for current pricing and stock
Enter a complete delivery address and reachable phone number
Review any promotion at checkout rather than relying on an older advertisement
When the order arrives
Check the outer package and product seal before opening. Confirm that the product, size, shade, and quantity match your order. Take clear photos immediately if the item is damaged, leaking, incorrect, or appears to have been opened.
Returns apply only to sealed products
DarDoc accepts Skincare returns only when the product remains sealed. Opened, tested, or used products cannot be returned. This includes foundation opened for shade testing.
Contact the Care Team before sending anything back. The team will confirm eligibility and provide the correct return instructions. An unapproved return may be delayed or refused.
Damaged or incorrect items
If the wrong product arrives or the item is damaged, keep all packaging and contact DarDoc promptly with the order reference and photos. Do not use a damaged or incorrectly supplied product while the case is being reviewed.
Storage and product concerns
Store products according to the label and keep them away from children. If a product changes unexpectedly in colour, smell, texture, or packaging condition, stop using it and contact the Care Team.
Get help
Use the live DarDoc Skincare page to order and contact the DarDoc Care Team for delivery, damaged item, or sealed-return support.